DELIVERY & RETURNS
DELIVERY RATES, UK MAINLAND*
All deliveries are Royal Mail Second – Class
2 – 4 working days
FREE DELIVERY ON ALL UK* ORDERS
Please contact us for other delivery queries e.g. Next day guaranteed delivery
For large/bulk orders, delivery methods may vary.
*UK – Anywhere in the UK, including the Highlands and Islands, Scilly Isles, and the Isle of Man. Excludes Channel Islands
Orders placed by 2 p.m. are usually despatched the same working day.
We ship to the following countries and all shipments are based on the gross weight of the parcel. For additional quantities and weights, please Contact Us
We hope that you will be delighted with your order but we understand that there are occasions that you may want to return items or that a parcel arrives damaged or faulty.
In this case, you must contact us within 14 days of receipt of your order by ‘email’. We do however pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.
With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, you must take reasonable care of the products that you wish to return and not use them.
Please ensure all items are wrapped securely and we recommend that you keep the Proof of Posting receipt as we cannot be responsible for returning parcels that fail to reach us.
In order to qualify for a refund, the returned products must be unused and in the original packaging. All items must be securely packaged.